Privacy Policy

Effective Date: August 24, 2025
Last Updated: November 8, 2025

Introduction
Your privacy matters to us. This Privacy Policy describes how we collect, use, disclose and protect your information when you visit or use the Website and the App (collectively, the “Service”) offered by It’s Okay (“we,” “us,” “our”). Please read this Privacy Policy carefully. By using the Service, you consent to the collection, use, disclosure and protection of your information as described here.

Information We Collect
We may collect the following categories of information:

  1. Personal Information You Provide: When you register for an account, use chat features, submit content, or contact us, you may provide: your name, email address, username, password, profile picture, or other information you choose to provide.
  2. Usage & Device Information: We may collect information about your device and how you use the Service, such as: device type, operating system, IP address, browser type and version, unique device identifiers, crash data, analytics data, pages/screens visited, time spent, and other activity on the Service.
  3. User Content: Any content you submit, post or share via the Service, including text entries, images, journal entries, peer chat messages.
  4. Location Information (if applicable): If you enable location features, we may collect approximate or precise location data.
  5. Cookies and Similar Technologies: We and our third-party service providers may use cookies, web beacons, local storage, and similar technologies to collect information or store information on your device.

How We Use Your Information
We use your information for various purposes, including to:

  • Provide, maintain, and improve the Service;
  • Create and manage your account;
  • Enable you to use interactive and community features;
  • Respond to your requests and provide customer support;
  • Monitor usage and trends, perform analytics and diagnostics;
  • Communicate with you about updates, offers, and news (subject to your preferences);
  • Detect, prevent and address technical issues and abuse;
  • Comply with legal obligations and protect our rights and the rights of others.

Disclosure of Your Information
We may disclose your information under the following circumstances:

  • Service Providers: We may share information with third-party vendors, consultants, hosting providers, analytics providers, and other service providers who perform functions on our behalf.
  • Legal and Safety: We may disclose information when required by law or legal process, to prevent harm or illegal conduct, to enforce our rights, or to protect the safety of our users or others.
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
  • With Your Consent: We may disclose your information for other purposes with your consent or direction.

Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. If you delete your account, we may retain certain information for legal, regulatory, audit, or internal backup purposes.

Security
We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration or destruction. However, no internet or mobile-app transmission is completely secure and we cannot guarantee absolute security.

Your Choices & Rights
Depending on your jurisdiction, you may have rights regarding your personal data, such as the right to access, correct, delete, restrict, or object to processing of your personal information. You may also withdraw consent when permitted by law. To exercise these rights or make a request, please contact us at the address below.

If you receive marketing communications, you may opt out by following the unsubscribe link in emails or adjusting settings in the App or Website.

Children’s Privacy
The Service is not intended for children under 13 (or other applicable minimum age). We do not knowingly collect personal information from children under that age without parental consent. If we learn we have collected personal information from a child under the required age without consent, we will take steps to delete the information as soon as possible.

International Transfer
If you are accessing the Service from outside the country in which we operate, please be aware that your information may be transferred to, stored, and processed in the jurisdiction where our servers are located or where our service providers operate, which may be outside your home country. We will take appropriate safeguards when required by law.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post a notice on the Service and update the “Last Updated” date above. Your continued use of the Service after such changes means you accept the revised policy.

Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
hello@itsokayapp.com

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